Arpit Sharma08:26:56: Good morning, Alistair. How can I help you today?
Alistair Skakles08:27:28: Hi Arpit, same as yesterday can you please look at the tracking info?
Arpit Sharma08:29:25: I do understand the concern. I will surely help you related to your parcel. Allow me a few minutes so that I can check the details for you.
Alistair Skakles08:29:51: So no attempt was made to delivery yesterday, combined with myself and neighbour we waited in and a delivery attmept wasn't even done. I looked at the tracking during the night and it was expecting me to pick it up? I therefore put in a request for delivery today but don't want to be stuck in for a second no for no reason
Arpit Sharma08:31:38: Thank you for your patience, Alistair.
Arpit Sharma08:31:52: I can see that your parcel has an expected delivery date of today.
Arpit Sharma08:32:21: I can also see that the parcel has been assigned for delivery and will be out soon.
Alistair Skakles08:33:24: is it definatley coming out today? I don't want to waste any more of my time off waiting in for no reason
Jitendra Pal15:18:09: Good afternoon, Alistair. How are you doing today?
Alistair Skakles15:19:07: Not good, this is the second day I have sat at home waiting on the yodel delivery
Alistair Skakles15:20:28: as far as I can see no attempt is being made for the consigment to even leave your site in Livingston on either day
Jitendra Pal15:20:44: I understand that you have received the parcel however the content is missing. I'll be happy to help you with this, let me look into this and assist you further.
Alistair Skakles15:21:04: NO, look at your tracking info please
Alistair Skakles15:21:58: sorry parcel journey, if you could can really call it that
Jitendra Pal15:22:24: I apologise for the inconvenience. The unprecedented demand leading to a short delay in some postcodes served by this service center. We are locating your parcel now. It'll be out for delivery as soon as possible.
Alistair Skakles15:23:41: yes, but i was told this yesterday so stayed in didn't happen. Was told again today it would be delivered not even left yet same as yesterday
Jitendra Pal15:23:55: We have an update from the depot that there is a delay, however, we are trying our best to fix this as soon as possible. The current status will be updated after overnight.
Alistair Skakles15:24:38: so i have waisted ANOTHER DAY sitting in my house!
Alistair Skakles15:25:01: you don't deliver sunday and I am back to work on Monday
Jitendra Pal15:25:10: I know you are not satisfied with us at this time, we'll make sure that it'll not be repeated and we'll try our best to give you the best experience for further.
Re: Yodel - non delivery of new Hub for 1Gig - come get it yourself???
I feel you, Yodel are the worst. Got a hub 4 delivered other week. Got the standard email, it will be there soon between 07 00 and 21.00. Got a text at 18.00 telling me my 2hr window was 18.30 to 20.30. Already had been waiting since 07.00 unable to go out or do anything. Why the hell can't they text at like 09.00 like dpd thats is gonna be 18 30 to 20 30.
Worst thing is I've got it all again to do in a week when hub 5 comes. I'm considering just going to work as normal if they ain't gonna fetch it till 20.30 again.