Yodel have lost returned Superhub

[caveman38]

After a week I enquired why my return was still showing En Route. The "Chat" service fro Yodel tell me that "Thank you for waiting. I can confirm that your parcel was last scanned at our
national hub on the 12 Sep 23. After this date, we have been unable to track
your parcel and unfortunately it has been deemed as lost. I really apologize
for this situation. You will need to get in touch with your retailer so that
they can help you follow their internal process"

What should I do now - please

[goslow]

You presumably have the tracking info so there's nothing much you can do/need to do. You have entrusted the parcel to VM's courier, who have lost it, so that's VM's problem. Keep a good record of the tracking number, the delivery log and the Yodel chat log saying they have lost it.

If VM tries to charge you, you can always post back on here for the VM forum team to deal with it.

[caveman38]

I have all that you have mentioned. If as you suggest I need to ask for the assistance of the forum team. Would I just continue this thread or start another?

[goslow]

Wait for the VM forum team to reply on this topic (usually within a few days). They may offer to look into it for you at this time.

[Sabrina_B]

Hi @caveman38 👋.

Thanks for reaching out to us. Apologies for the issues you have been having with a return with one of our Hubs. We can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

Thanks.

Sabrina
 

[Sabrina_B · Accepted solution]

Hi @caveman38 .

Thanks for the nice chat regarding the loss of the hub, glad we have resolved the issue of its loss. Should you need us again, please do reach back out to us. Have a good weekend.

Sabrina