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Yodel hasn't delivered my Package

vivek700
Just joined

on ‎17-07-2023 23:33

My parcel which was due to arrive on Friday 14th of July never arrived. Yodel said that they made 3 attempts but it was a lie as I could not see any driver attempting to deliver the package. I was never contacted.

Now they have shifted the package JD0002230630967367 to the depot and asked me to collect.

I cannot collect as the deposit is in a different city. Now I am stuck.

Been a nightmare talking to yodel customer support whose driver lied about coming to my address as I was sitting infront of my window waiting all day.

Virgin has chosen the worst courier partner.

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

on ‎19-07-2023 18:30

Hi @vivek700 

You could try calling the pre-installs team on 0800 052 1734 and ask if they can organise a new delivery, or ask if they can change it to a tech install.

They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Martin_N
Forum Team
Forum Team

on ‎20-07-2023 19:47

Hi vivek700,

Thank you for your post and welcome to the community.

I'm very sorry to hear about the issue with your delivery.

I have taken a look on our side and it looks as though you have been able to speak with the team regarding this. 

Please do let us know if you need any further assistance with this. 

^Martin

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