Yodel did not deliver

[AndyDuk]

Hi all,

Yodel failed to deliver my virgin kit for my 1gb new installation and I move Thursday evening . I’ve chased Yodel and they have promised to deliver tomorrow . Yodel told me I had placed the delivery on hold which is complete rubbish . Yesterday it was showing for delivery, today if I hadn’t chased them it would have been held without any customer notification .

Now the issue the start date of the contract is from the date the kit is due to be delivered and this has now been delayed . Whom do I contact to resolve this ? 

Andy

[Matthew_ML]

Hey AndyDuk, thank you for reaching out and I am sorry to hear you haven't got your equipment delivered yet.

I can see you spoke to our contact centre team recently, did they manage to get this resolved for you at all? Thanks