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ChrisVale8
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Yodel & Delivery

Yesterday (24/05/21) by Virgin Media, I was informed I will be expecting a 2 hour slot on the day of delivery from Yodel (25/05/21). I managed to book today off work to wait in for this delivery, to save it being redelivered on another day.

After waking up early and realising I haven't yet received by text message to confirm the 2 hour slot, I decided to go online to find a lot of people not receiving their 2 hour slot confirmation, and for Yodel to not even turn up.

It would be extremely helpful if we were provided with a tracking number, so we as customers can see how long our delivery is going to be, or if it's not due to arrive on the day confirmed by Virgin Media.

If someone from the tech/customer service team does see this, I would appreciate any confirmation on the matter.

I would be extremely gutted if I have wasted a day of my holidays.

 

Chris

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David_Bn
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Re: Yodel & Delivery

Thanks for your post on our Community Forums ChrisVale8, and a very warm welcome to you!

 

We would usually expect a customer to receive an E-Mail with a tracking number present to search via Yodel's website

 

Has this been issued to you since your post?

 

Can you tell me if your delivery has arrived?

 

Kindest regards,

 

David_Bn

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