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Yellow light on Hub 3

Hi,

 

I recently set up my Hub 3. Once completed, the light at the front stays yellow not white. This is before connecting any devices to it. I have tried reset, turning it on and off but the light still remains yellow.

Devices have connected fine so it is working. But why is the light yellow? Presumably it's not firing on 100% but I have no idea why.

I have tried calling 150 twice but am constantly waiting and waiting with no answer.

Thank you

Herjinder

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Alessandro Volta
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Message 2 of 19
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Re: Yellow light on Hub 3

I had a yellow Power Light on my Hub 3 the other day although it was working correctly.

I did a 60 second Factory Reset on the Hub but the light stayed yellow.

I took my reading glasses off to give them a clean and as if by magic the light turned white, glasses back on and the light went back to a straw / yellow colour.

It is the anti glare coating on my glasses causing the problem.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Message 3 of 19
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Re: Yellow light on Hub 3

Hi Huj, 

 

Thanks for posting to the Community and apologies for the delay. 

 

Is the light still appearing as yellow on the Hub? If so, are all devices still connected and working without fault?

 

For further information regarding the lights on the equipment and what they mean please click here

 

Thanks 

 

Nat
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Message 4 of 19
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Re: Yellow light on Hub 3

Hi Nat,

Yes the light is still yellow. I'm connected just fine. It's just that the light stays yellow. This was the case before I started to connect any devices so this isn't a device connectivity issue.

Does this mean the connection speed isn't working to full capacity? Can an Engineer come round to look at this?

 

Regards

 

 

Huj

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Message 5 of 19
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Re: Yellow light on Hub 3

Hi Huj, 

 

Thank you for getting back to me. 

 

I have taken a closer look from our side and you appear to have to issues with the downstream power levels. 

With this in mind, I have booked a technician to visit your property to investigate further. 

 

As we are on a public forum, I will be unable to disclose the details for the visit but you will be able to view or amend the appointment via your online account here : virg.in/myVM

 

Please let us know if you have any questions. 

 

 

Nat
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Message 6 of 19
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Re: Yellow light on Hub 3

Thanks Nat,

Where do I see the appointment in my account? The link just takes me to the main account page. Has an appointment been booked?

 

Regards

 

Huj

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Message 7 of 19
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Re: Yellow light on Hub 3

Hi Huj, 

 

The appointment has been booked. 

 

You will just need to sign in and then select Menu and then Track Order. 

 

Thanks 

 

Nat
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Message 8 of 19
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Re: Yellow light on Hub 3

Thanks Nat,

It states that I don't have any open orders. Presumably I'll need to wait until it updates?

 

Regards

 

Huj

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Message 9 of 19
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Re: Yellow light on Hub 3

Hi Huj, 

 

It might be slightly delayed but will update as soon 🙂 

 

Thanks 

 

 

Nat
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Message 10 of 19
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Re: Yellow light on Hub 3

Thank you Nat. Much appreciated.

Regards

Huj
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