Wrong wall socket?

[Tjmed]

 

 Hi all, I’ve just received the set up bundle for virgin media after transferring from sky. The old owners of the house had virgin media at some point and these are the connection points. Do we have an old box that doesn’t accept the new cables? Any advice would be hugely appreciated!

[Client62]

That looks like an F-type socket which would be the same as the socket on the back of our VM Hub.

The newer self install cables tend to be push fit but they are supposed to be attached to an F-type socket at the back of the Hub and at the wall.  Have you tried the supplied cable to see if will push on ?

[nodrogd]

Self install kits come with push fit connectors so you don't need to fiddle about with a spanner. These just push over the exposed threaded outlet you have shown in your picture.

[Tjmed]

Thanks for getting back to me - I have tried pushing it in to the socket, but it isn’t accepting the supplied cable. The wall socket has a thread on it, while the cables don’t.

[Client62]

We are expecting a push fit cable to slide over the threads of the socket on the wall.
Does the cable supplied fit on to the back of the VM Hub ?

If you can note get the cable attached : Call the Pre-installation and delivery team on 0800 052 1734. Explain what needs to be done and book an engineer visit.

[Tjmed]

Thanks for your help both - just needed a bit of brute force! All sorted now.

[nodrogd]

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@Tjmed wrote:

Thanks for your help both - just needed a bit of brute force! All sorted now.

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Yes, they are tight. They need to be to make a good connection.