on 24-06-2022 10:49
We have been told our flat is Virgin Media ready and thus don’t need an engineer however the only wall socket available is a telewest one with two ports - FM and TV (it won’t let me attach a photo).
Could you please clue us in on the issue?
Thanks in advance.
on 24-06-2022 11:15
24-06-2022 11:15 - edited 24-06-2022 11:16
It’s the one labelled ‘TV’ that you need. Telewest is one of the precursor companies that merged with NTL and rebranded themselves as Virgin Media - the TV and broadband provision physically uses the same cable.
What VM can’t tell is whether or not someone might have disconnected the cable outside, so until you try connecting and see if it is OK, there is no way of knowing if it will work or not. If it doesn’t then you will probably need an engineer visit to check and rectify.