just got m200 broadband deal and have the router and the cables, the wall box that you plug white cable into we have is very old and doesn’t have any sockets that the cable would fit into. Online it said that we already had a wall box but this one doesn’t have the right sockets as it’s very old. It has a slide up panel where a socket is which is rectangular with a notch on the side (not an ethernet port). Please advise on what to do as I believe we need an engineer to fit a new box and I’ve tried calling as well as messaging but haven’t been able to speak to anyone who understood the issue.
it won’t seem to let me post a photo as its saying it exceeds the file size limit but I’ve added a link to imgur, we’ve extensively searched the property for the wall socket but cannot find one like is shown in the manual or on the website. There are loose cables coming out of walls with the right connector but arent virgin and when connected the internet works on and off, but at about 5 Mb/s