Virgin Media Community

[Talfie1999]

I ordered my broadband and my dad (an engineer) went to self install it. It turns out that although we have the white virgin media box on the wall, the socket does not match the plug which comes with the router. We have also now realised that the brown box outside is severely damaged.

In short, I need an engineer but i have anxiety so calling Virgin is not as easy as you think. Is there a way i can talk to them online. I have found this website a bit tricky to navigate, and getting help setting up has been even more frustrating. I have had the router for a few weeks now and still it isnt plugged in. 

Thanks

[nodrogd]

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@Talfie1999 wrote:

I ordered my broadband and my dad (an engineer) went to self install it. It turns out that although we have the white virgin media box on the wall, the socket does not match the plug which comes with the router. We have also now realised that the brown box outside is severely damaged.

In short, I need an engineer but i have anxiety so calling Virgin is not as easy as you think. Is there a way i can talk to them online. I have found this website a bit tricky to navigate, and getting help setting up has been even more frustrating. I have had the router for a few weeks now and still it isnt plugged in. 

Thanks

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If the box is one of these:

Virgin coax outlet
The cable provided should just push over the exposed thread. All connections are push fit now, but should be backwards compatible with the f type screw threaded outlets. 

[Talfie1999]

Both the box and the cable have 'male' parts though, so how does that work?

[Richw1982]

Are you able to post a photo?

[Talfie1999]

Not currently. The brown box outside is also damaged...as in the front of it is completely detatched so the wires are all exposed.

[Adduxi]

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@Talfie1999 wrote:

Both the box and the cable have 'male' parts though, so how does that work?

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You need one of these  Philex F-type Back to back connector | DIY at B&Q

[Eeeps]

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@Talfie1999 wrote:

Not currently. The brown box outside is also damaged...as in the front of it is completely detatched so the wires are all exposed.

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I wouldn't worry too much about the omnibox (but it should be fixed).
I estimate it provides no more than IP44 so the items inside are not really protected from the elements.

Definitely worth posting a picture of its current state so that any VM respondents here will have some evidence to help your case.