@Talfie1999 wrote:
I ordered my broadband and my dad (an engineer) went to self install it. It turns out that although we have the white virgin media box on the wall, the socket does not match the plug which comes with the router. We have also now realised that the brown box outside is severely damaged.
In short, I need an engineer but i have anxiety so calling Virgin is not as easy as you think. Is there a way i can talk to them online. I have found this website a bit tricky to navigate, and getting help setting up has been even more frustrating. I have had the router for a few weeks now and still it isnt plugged in.
Thanks
If the box is one of these:
Virgin coax outlet
The cable provided should just push over the exposed thread. All connections are push fit now, but should be backwards compatible with the f type screw threaded outlets.
Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993
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