Wrong power cable, please help! Hub 3.0

[Marloes_vR]

Received my new hub this Tuesday to set up after moving into a new property however the power source is the wrong one. It says should have a blue sticker and it just does not fit in. I have tried to call and couldn't get through and was waiting over 3 hours on live chat. Can someone please advise what to do???

[Kain_W]

Hi Marloes_vR,

Thanks for your post and welcome to the community.

Apologies for the power supply issue, so we can get this replaced I've dropped you a PM.

The message will appear within the purple envelope icon.

Regards,

[Kain_W]

Thanks for your cooperation over PM Marloes_vR,

I'm glad you are now able to get setup!

Do pop up if you have any future queries! 

Take care,