Wrong power cable for Hub 4

[RugbyRay]

Setting up my new Hub 4 today, and the power cable supplied does not fit the box, Virgin have supplied the cable for Hub 3!

This has been happening for over a year, isn't about time this was corrected. I have an engineer visiting in two days, but what a needless waste of time and manpower for the sake of sending the correct kit.

[Reece_MH]

Hi RugbyRay,

Thanks for your post, and a warm welcome to our Community Forums. 

I'm sorry to hear you've received the wrong Power Cable multiple times. In regard to the Technician Visit, at present due to current postal delays, it may be easier and quicker to have a Technician visit to provide this equipment.

If you'd prefer, we can get this sent out but it can take around 5 working days, plus any postal delays that are currently ongoing. 

Cheers,