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TudorLoveday21
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Wrong phone connection for broadband router

Hi all,

I’ve received the router for my Virgin Media broadband. I chose the option to install myself as I was unaware that the phone box needed changing on the wall. 
We’ve phoned Virgin Media and are apparently sending an engineer out today between 1-6pm, but there’s no record of appointment on my Virgin account. 
We’ve also been billed for installation being successful and active, when I’m currently still using my old provider as I cannot connect my new router. 

Any suggestions?

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