Wrong Power Cable

[Smiffys]

Hi, we are trying to set up our broadband and have been sent the wrong power supply. It does not fit with Hub 3

[Smiffys]

We have been sent the wrong power supply for the hub 3 so can’t finish set up 

[Smiffys]

Received new hub 3.0 but the power supply is wrong so cannot finish set up

[Adduxi · Accepted solution]

Bumping the thread just puts it to the back of the queue. 
It will take a couple of days for a VM Mod to respond here.

If it’s urgent you will need to ring VM. 

[Steven_L]

Hey Smiffys,

Welcome to the community and thanks for taking the time to post here on the forums.

I'm sorry to hear that you have been sent the wrong cable for your hub 3. I would be happy to take a further look into this for you and get the correct cable ordered and sent out to you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

[Steven_L]

Thanks for confirming your details Smiffys, I have now requested the correct power unit  be sent out to you and it should be with you in the next 5 working days.

Kind Regards,

Steven_L