I have been sent the wrong cable in my quickstart box on Saturday. I called in the evening after work and they said theybwould order me a new cable. On the Sunday I was told my Internet was activated so charges would begin even though I could not use it yet. On the Monday (today) I called and asked about the cable as I had not been sent an email confirming the delivery, I was told on Saturday it would arrive by Tuesday at the latest. I have been told today that the cable wasn't even order so they will order one today, and it will take 3-4 days to arrive. So I am having to go nearly a week without Internet that I will still be charged for. Awful service.
I have now my first bill and it has not been reduced even though I had to wait a week after I got the router to actually be able to use it. So not only did I have to pay extra to get more data thanks to Virgin Media messing up, I also now have to pay for Internet I could not use for a week. On top of that the claimed 512mb is so far off what it actually is, I'm averaging under 100mb per second.
Truly terrible quality of both the interner service and customer service. I had been told I would have my first bill reduced due to being sent the wrong power cable, yet it turns out that was a lie.