Wrong Address Installation

[pietrosoldi18]

Hello everybody. 

I've hired Virgin, and they are coming tomorrow to install my broadband/fibre. Although I provided my address correctly to the sales team (and it correctly states on my contract) this morning I got an SMS from virgin confirming the installation for tomorrow, but the address shown in the message is my neighbour's. Do I need to do anything to fix it? I'm trying to reach support, but I can't seem to find a link to the online chat. I have browsed myvirgin for almost an hour and I couldn't find a way to contact them. I don't want to reschedule or anything like that, just want to make sure they are coming to the correct address (the one in my contract). 

Thank you

Pietro

[Tudor]

I think your best option is to prime the neighbour just in case the VM technician turns up at their house. If they are not going to be in perhaps you cold ask if you could put a note on their door.

[Steven_L]

Hey @pietrosoldi18,

Welcome back to the community and thanks for taking the time to post here on the forums.
I'm really sorry to hear about this and I would be happy to take a further look into this for you and see if I can get this corrected, hopefully this is just an issue with the message sent out to you but I will take a look into this for you.

I will send over a private message in a moment, please look out for my message and we can get started.

Regards,

Steven_L

[Steven_L]

You're very welcome @pietrosoldi18 and I'm glad that I could help get this all confirmed for you.

Please let us know how the install goes.

Regards,

Steven_L

[cshedd]

Hi there, this same thing has happened to me for an appointment I have on Tuesday. Please can you assist? Thanks Catherine 

[Martin_N]

Hi cshedd,

Thank you for your post and welcome to the community. 

I'm very sorry to hear the wrong address is showing up.

I have taken a look on our side and it looks as though you were able to speak with the team. 

What did they advise?

^Martin