Here for a rant!
So I signed up for a 200MB fibre and O2 SIM card. Was a decent deal, then my O2 sim arrived, promptly moved my number over to find I have no signal, apparently the mast in my area has been down for months, great start. Not to worry though as I still had my old internet which was scheduled to go off two days after my virgin install.
Fibre engineers arrive and install the fibre box on my wall whilst I’m out. Came home to find I now can’t fully open my drive gate as the gates now hit they omni box.
So install day arrives, a Saturday last week. The engineer is great. Nice neat job until he opens the omni box to connect the fibre. The fibre connector falls on the floor.
Brilliant! The engineer can’t complete the the install but advises not to worry I’ll get the fibre guys out on Monday to sort it.
Great as Monday is the day my talk talk internet is turned off, waited in all day and no one arrives.
Called customer services to be passed around about 5 different departments over the space of a couple of hours to be told no engineer had been booked for Monday and that the earliest they can get someone is 7th December. That’s two and a half weeks with no internet.
Absolutely shocking service to be leaving a new customer with no internet, I’m now having to leave my mobile phone on my windowsill upstairs to use tethering to get a little bit of mobile internet which is barely usable due to the poor O2 signal which virgin also sold me.
Not a great way to onboard new customers.
Virgin if you want to reply, please send your reply via carrier pigeon as I probably won’t get back on the internet any time soon!
