Wiring

[paulhic1]

I hope this is the right place to post this. The wire that were laid on my driveway are visible as the cement they put down has somehow disappeared. Who can I contact about this? Thanks in advance for your help.

[goslow · Accepted solution]

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@paulhic1 wrote:
I hope this is the right place to post this. The wire that were laid on my driveway are visible as the cement they put down has somehow disappeared. Who can I contact about this? Thanks in advance for your help.

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Posting up some photos of the issue is usually a good start to the process. It allows the VM forum team to assess and refer on for action by VM people local to you.

[paulhic1]

 

 The wire that were laid on my driveway are visible as the cement they put down has somehow disappeared. Who can I contact about this? Thanks in advance for your help.

[Paul_DN]

Hi paulhic1,

Thank you for reaching out to us in our community and welcome, sorry to see the cable is becoming exposed due to the concrete which was put on it as subsided, is this something which was laid recently otr was it aldy done when you moved in?

Regards

Paul. 

[paulhic1]

Thanks for your prompt reply. It was only laid 3 months ago as I  am a new customer. It looks like they didn't go deep enough with the cable. Hopefully it  can be sorted. Again thank you.

[Carley_S]

Thank you for confirming this information @paulhic1. 

If you are able to, can you post some images of the exposed cabling and whether or not there's any trip hazards a long the route where the cable has become visible? You can post images directly to this thread and we'll investigate this further. 

[paulhic1]

 

 

Thanks for your prompt reply hope these photos are OK.

[Kath_F]

Hi paulhic1, 

Thanks for coming back to us on this one and for providing the photos. 

I'd like to arrange to get someone out to take a look at this in more details. They may be able to resolve things but if not, they will raise this to be correctly handled. I just need to confirm the address to ensure we are booking the visit on the correct account. 

I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks,

[Nathan_B]

Thanks for chatting with us via PM @paulhic1, I'm glad that I was able to arrange for this to be resolved for you.

Please keep us posted with how you get on with this tech visit, we will be happy to help further if needed.

Regards

Nathan