Hi all, we are current virgin media customers. We have some old wiring coming from the external box, which is dangerously loose and needs removing. I have tried to call customer services to get this sorted, with no success. Please can someone suggest the best way to get this sorted? Thanks
they are not doing non essential work at this time but if its dangerous and a health and safety risk then they will come out so wait for VM to get to the thread and see what they can do
In high winds it is hitting the house constantly and as half our house is covered in tiles, We are concerned that it could damage the tiles, worse still, a tile could fall on someone. We have small children.
wait for VM - it must be old as they would not do that today afaik - nothing above 1st floor and that looks higher - where does it after the tiles
how is it connected in the external box - you say 'old wiring' is it no longer used - if not you might be better or quicker removing it yourself - if is no longer used but connected to a splitter in the external box you need a termination cap
Are you sure it’s VM cable because they will not enter lofts to put in cable or equipment.
Tudor There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
