Virgin Media Community

[Milli8881]

Hi I've been on call with virgin for over an hour, there are wires out of the ground outside my house, it's a possible trip hazard. I could mistakenly cut wires with lawnmower if I'm not careful, on the call they said they would send an engineer out but would charge me for it, why should I have to pay? Its not my mistake, I've not caused this, I'm just reporting it 

[Tom_W1 · Accepted solution]

Hi @Milli8881 thanks for our post although I'm sorry to hear of your concerns raised.

I appreciate your comments and I'd be more than happy to look into this for you. Please allow me to send you a PM asking you some security questions and we can look to get this resolved to your satisfaction.

Please expect this PM to arrive shortly and respond when you can!

Many thanks