Showing results for 
Search instead for 
Did you mean: 

Wireless box on outside of house. How to fix, and whose responsibility?

Joining in

Hi. There is a box on the outside of my house. It looks as if this is the box which contains the internet cable. As you can see this is exposed to the elements. The cover has been lost due to either building work or storm damage (I am not sure which). Whose responsibility is it to replace the box. If it is my responsibility, where would I obtain the box, and what kind of tradesperson would fit it? Thanks.



Very Insightful Person
Very Insightful Person

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Thanks. It's been like this for a while, and no issue with connection. I'll wait three days, and if no response from Virgin staff, will ring.

Forum Team
Forum Team

Hello hulk_r.

Thanks for your first post and welcome to our Community.
Sorry to hear you are having to report the broken box.

We can arrange for a technician to attend and fit a new one for you.
If you don't mind, I will need to send you a private message to obtain some details. 
If you can check the purple envelope top right of your screen that would be great.