Wireless box on outside of house. How to fix, and whose responsibility?

[hulk_r]

Hi. There is a box on the outside of my house. It looks as if this is the box which contains the internet cable. As you can see this is exposed to the elements. The cover has been lost due to either building work or storm damage (I am not sure which). Whose responsibility is it to replace the box. If it is my responsibility, where would I obtain the box, and what kind of tradesperson would fit it? Thanks.

[Tudor]

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[hulk_r]

Thanks. It's been like this for a while, and no issue with connection. I'll wait three days, and if no response from Virgin staff, will ring.

[Gareth_L]

Hello hulk_r.

Thanks for your first post and welcome to our Community.
Sorry to hear you are having to report the broken box.

We can arrange for a technician to attend and fit a new one for you.
If you don't mind, I will need to send you a private message to obtain some details. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L