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R3db3ard
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Will an Engineer turn up?

Hi there,

I have an engineer appt booked for Wednesday 29th Sept this week for my home move.

Will an engineer definitely turn up? I’ve been getting text messages from Virgin asking me to confirm the appointment which I’ve done but I’ve seen other posts stating the engineer hasn’t turned up without any explanation.

I can’t find the Virgin fibre connection at my new place so I need an engineer to take a look and possibly install one. Can anyone help with working out how to confirm an engineer will definitely come?

 

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Tudor
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Re: Will an Engineer turn up?

Check out the compensation page, I think you can get some for missed appointments. 

The real answer to your question is nobody knows, hundreds of things could happen before then. He might even run out of petrol!


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
jpeg1
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Re: Will an Engineer turn up?

Do you know if there is a cable from the road that was used for a previous installation?  If it is not there the technician will not be able to connect you. A separate construction crew will be needed to put in the cable. 

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R3db3ard
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Re: Will an Engineer turn up?

I have no idea. How would I tell? 

There is an old telewest box at the wall in the property but that’s all I can find. Apparently the previous tenants had Virgin and when I checked if I could take Virgin with me via the home move area of the website it said I could so I’d imagine there is some kind of box/omnibox to the property somewhere.

 

 

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jpeg1
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Re: Will an Engineer turn up?

If the cable to that box is still intact then there should be no problem. 

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R3db3ard
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Re: Will an Engineer turn up?

Awesome! Here’s hoping. 

Thanks jpeg and others 

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David_Bn
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Re: Will an Engineer turn up?

Do please come back to us @R3db3ard with an update.

 

If we need to look into the reasoning for an engineer not turning up to the property on the time and date promised, we can look into this for you

 

Kindest regards,

David_Bn

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R3db3ard
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Re: Will an Engineer turn up?

That’s great David, thank you.

I will let you know if there are any issues. 

 

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R3db3ard
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Re: Will an Engineer turn up?

Edit:

The Engineer did indeed turn up and my fibre is now up and running.

Good times!

Thanks again,

R3dbeard

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Natalie_L
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Re: Will an Engineer turn up?

Thank you for updating the thread and letting us know. 

 

We are very happy to hear you are up and running again. 

 

Thanks 

Nat
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