I have an engineer appt booked for Wednesday 29th Sept this week for my home move.
Will an engineer definitely turn up? I’ve been getting text messages from Virgin asking me to confirm the appointment which I’ve done but I’ve seen other posts stating the engineer hasn’t turned up without any explanation.
I can’t find the Virgin fibre connection at my new place so I need an engineer to take a look and possibly install one. Can anyone help with working out how to confirm an engineer will definitely come?
Do you know if there is a cable from the road that was used for a previous installation? If it is not there the technician will not be able to connect you. A separate construction crew will be needed to put in the cable.
There is an old telewest box at the wall in the property but that’s all I can find. Apparently the previous tenants had Virgin and when I checked if I could take Virgin with me via the home move area of the website it said I could so I’d imagine there is some kind of box/omnibox to the property somewhere.