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Wifi won't connect

Hi there,

I've ordered a wifi box from Virgin and tried to set it up but it doesn't let me connect.


I currently had a green wifi symbol and a green flashing bar at the bottom. 


Does anyone know how I can speak to someone at Virgin as it's proving impossible to get in contact with someone? It keeps telling me to just restart the wifi but that obviously doesn't work - as I have never been able to connect.


Any help greatly appreciated! 

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Re: Wifi won't connect

Hi @oliviaustin 

I'm sorry you are having issues. It's possibly doing that because the box hasn't been activated yet.

You need to call 0800 953 9500 to activate the box. You will need the box serial number, and your account number and area code.


I don't work for Virgin Media.

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