Wifi pods

[Eljkr]

Took delivery of a new Hub 5 recently but my Pod fails to connect to it.  The VM Connect App initially saw the Pod on the network but advised that it was "unconnected".  Have since tried it in various rooms and power sockets but it only ever shows a Blue flashing light (sometimes Green) and is no longer visible on the VM Connect App.  Is it possible to force it to connect?

[Matthew_ML]

Hey Elijkr, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this .

Please can you try and reset the pod for me by following these steps;

Unplug any Ethernet cables attached to the router and wait at least 30 seconds, then plug them back in. Plug the router's power cable back into the outlet. Plug the modem back in and wait until the modem has finished powering on. Wait at least 2 minutes for your Pods' LEDs to stop blinking.

[Eljkr]

Thank you for replying I have just tried this but it didn’t change anything my router is fine but my pod still doesn’t do anything but flash blue 

[Matthew_ML]

Okay I am sorry to hear this, I will send you a PM now to look into this further.