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Wifi not working.

chill1227
Joining in

I have just received my quickstart wifi box, set it all up as instructed and I am getting green lights on my box with no connection. 

Am I missing something and is there anything I can try to fix the issue? Really don’t want to wait till Monday for an engineer if I don’t have to. PS pictures 

2 REPLIES 2

chill1227
Joining in

It will not allow me to post photos 

jbrennand
Very Insightful Person
Very Insightful Person
The Hub may not have been activated onto your account yet.

Call the equipment activation number on - 0800 953 9500 (option 3) – you will need the serial number/MAC address off the barcode sticker and also your account number, Call now but at 08.00 (Mon-Sat) or 09.00 (Sun) for the best chance of getting through quickly.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.