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Wifi installation flashing green light

OHurd
Joining in

Hi there, 

I’ve installed 3 maybe 4 VM Hub 3 wifi boxes before but I’ve never experienced this issue.

I’ve just moved into a new flat and obviously made sure that virgin was compatible with the property (which they said it was) before buying it. But on install I’ve experienced this green flashing power light with the wifi symbol staying a solid green. I’ve read on loads of forums and I’ve got loads of different answers with nothing seeming to work or help.
I just want to ask is this (see below), that was already in the wall compatible with the VM boxes or should I remove it completely for a straight F-plug adapter? If yes why am I experiencing this flashing green light?! I’ve unplugged and redone it all 10x over as well as cleaning all the terminals and making sure everything is 100%. But still i’m having no luck. Please help. 

Many thanks 

Olli 

IMG_5194.jpeg

3 REPLIES 3

Adduxi
Very Insightful Person
Very Insightful Person

Either the Hub is not registered properly, or the cable has been disconnected in the street cabinet. You will need to ring VM, or wait here a day or two for a VM Mod to pick this up. 

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Ashleigh_C
Forum Team
Forum Team

Hi there @OHurd 

Thank you so much for your post and welcome to the community forums, it's great to have you here.

I'm so sorry to hear that you have faced this issue after your install, I'd be more than happy to take a look with you via a Private Message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

 

Ashleigh_C
Forum Team
Forum Team

Hello again @OHurd 

Thanks so much for your private message and confirming your address, I have now booked you a visit for your installation – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.

There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the My VM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment