Wifi dropping out

[Alan562265]

My wifi drops out between the hours of 1am and 2am, not for the hour but for a minute or so, half way through a game I get a message that I've disconnected and I have to reconnect. Which is very annoying. Is there  anything I can do?

[Tudor]

VM often do minor maintenance at that time.

[Alan562265]

Everyday though?? For the past 2 weeks??

Seems a bit excessive 

[jbrennand]

Monitor it on a BQM as data to show to VM
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If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK

https://www.thinkbroadband.com/broadband/monitoring/quality

[Martin_N · Accepted solution]

Hi Alan562265,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue you've been having with your WiFi connection. 

To confirm, do you have any devices connected via a Wired connection? If so, do you have any issues with those?

Is the game you're playing via a console device? Do you have any disconnections with phones or tablets?

^Martin

[Alan562265]

Hi Martin, I've nothing directly connected I've noticed a couple of times that the WiFi has dropped out on my phone and also the TV upstairs 

[jbrennand]

Post up the link to your BQM so we can see what it looks like.