Hi I recently purchased a package of broadband, tv and weekend calls. I got my QuickStart kit delivered yesterday and have set it up accordingly and the hub itself appears to be connected properly and fine however the wifi isn’t working and through the various troubleshooting and analysis tools virgin media has on its website and app show me the hub is connected fine but access to wifi is denied and blocked therefore I feel the issue lies in virgin itself not providing access to the broadband wifi services.
I also try and go into my online virgin account and it says to add broadband to my package as if I don’t have it at all even though my contract in my emails says I purchased the package with m100 fibre broadband and it says this on my app but not on the website login and when I try to ‘add broadband’ or upgrade it shows an error on the screen. I feel this is a simple case of granting access that needs to happen that will allow the wifi to work but I cannot get a hold of anyone to help me do this and the person I talked to earlier on the phone could not understand what I was trying to explain and just told me to reboot. Could someone please help me solve this issue and get connected?
I only need wifi for my phone and iPad and then for the connection of the tv box, nothing I own connects via wires to the router. From other peoples similar posts on here it seems all virgin need to do is grant access on their side as everything here is running correctly
The hub is glowing a steady orange at the bottom and none of the other colours/symbols are flashing. The various website things and troubleshooting/ configuration things I’ve tried have highlighted the below in the images
orange is not a colour the light should be - white is normal but that can be various shades to cream and in different light can have an orange band - green - red or yellow say different things but are not good
have you rung the activation line
its worth doing a reboot - turn off for a minute r two if that does not help a full reset - hold the reset button a good 30 sec
Yeah I’ve rung activation line several attempts and tried rebooting/resetting several times as well. According to the virgin media website the orange colour is (it’s a v muted white/orange) normal and should mean the hub is fine although I know according to the set up guide it should be white upon installation first time, I really don’t know where to go from here
log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream