Hi Itsgregok, thanks for the message and welcome to the forums.
I am sorry to hear that there is an issue with the app.
Can you delete and reinstall the app and perform a reboot to see if anything changes?
Have you managed to get this working since posting? ^Chris.
Thanks for the reply, I've tried the uninstall and reinstall and rebooting but no luck. Also got in touch with the tech support about the fact that our WiFi booster will no connect so half the house is less than 5mbps. They said an engineer would be in touch within 24 hours. But that was 2 days ago now. I'm getting very disappointed with the service as I never had this problem with my previous provider.