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WiFi pods and Hub wiring

BenHawkeye
On our wavelength

I have M250 Superhub 3.0 I get very poor wifi in 2 bedrooms <14 Mb/s. Its been like this since installation several years ago. I now see VM is providing wifi pods. I would like to request 2 please. I cannot find anywhere on MyVM to request or order.

Also the hub was installed with no extra wiring leeway and I cannot move it to a better space. Even to raise it 2 feet to a higher position would be beneficial. I would also request a technician to rectify this please.

Regards

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

newapollo
Very Insightful Person
Very Insightful Person

Hi BenHawkeye 

There would be a £25 non fault call out charge (it used to be £99) to do the wiring work you require.

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)  Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you. Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

 

The WiFi pods are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they are £8  a month.

You need to use the Connect app to perform the Home Scan in the area where the signal is low(est)  The info below is a copy paste of the steps provided by @John_GS  (Forum Team) in how to order them when using the Connect app.

  • Tap Start the scan 
  • Then Start the scan again 
  • While connect to WiFi, Tap I’m ready 
  • Wait 2 mintues for Scan 
  • Scan complete, Tap continue 
  • Tap Add a room, Tap the room you're in 
  • Start the Scan (do this in every room) 
  • Scan complete 
  • Tap Optimise WiFi now if an option 
  • If so, Tap Optimise 
  • Optimisation complete, Tap Rescan room,  Tap Start Scan 
  • Tap Order a WiFi Booster if an option

If that doesn't work you can call  0800 064 3850 to order the first one 

Following that if you need additional pods you can order them by logging into /my-virgin-media , as per the info below from https://www.virginmedia.com/wifi-max ?

How do I get a second or third WiFi Pod?
If you’re not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab.  VM will only send out one at a time, and there must be at least  7 days before ordering each one. 
Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

See where this Helpful Answer was posted

3 REPLIES 3

newapollo
Very Insightful Person
Very Insightful Person

Hi BenHawkeye 

There would be a £25 non fault call out charge (it used to be £99) to do the wiring work you require.

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)  Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you. Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

 

The WiFi pods are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they are £8  a month.

You need to use the Connect app to perform the Home Scan in the area where the signal is low(est)  The info below is a copy paste of the steps provided by @John_GS  (Forum Team) in how to order them when using the Connect app.

  • Tap Start the scan 
  • Then Start the scan again 
  • While connect to WiFi, Tap I’m ready 
  • Wait 2 mintues for Scan 
  • Scan complete, Tap continue 
  • Tap Add a room, Tap the room you're in 
  • Start the Scan (do this in every room) 
  • Scan complete 
  • Tap Optimise WiFi now if an option 
  • If so, Tap Optimise 
  • Optimisation complete, Tap Rescan room,  Tap Start Scan 
  • Tap Order a WiFi Booster if an option

If that doesn't work you can call  0800 064 3850 to order the first one 

Following that if you need additional pods you can order them by logging into /my-virgin-media , as per the info below from https://www.virginmedia.com/wifi-max ?

How do I get a second or third WiFi Pod?
If you’re not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab.  VM will only send out one at a time, and there must be at least  7 days before ordering each one. 
Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Thanks for reply. With all due respect thats £96 a year/ I could easily buy 3 or 4 Wi-Fi plugin boosters without subscribing. Thanks anyway.

Hello again,

I rang and a technician is calling to change position of superhub. VM said he can check signal and advise.

Thanks again.