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WiFi pod connection

Savery123
Tuning in

on ‎28-07-2023 14:36

Hi,

I have 2 WiFi pods in the house and I've had ongoing internet connections today but also discovered in the virgin connect app that one of the WiFi pod was offline. I've turned it on and off again, moved it closer to the hub and nothing... So decided to remove the WiFi pod in the app thinking I could add it back on but it says it can't find it. Is there any other suggestions of what I can do?

Thanks 

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Lee_R
Forum Team
Forum Team

on ‎28-07-2023 17:43

Hi @Savery123 thanks for posting and welcome back to our community.

Sorry to hear your pod can no longer be found from your connect app. I would ask that you call on 0345 454 1111 or 150 from any Virgin Media phone service, to speak to our faults team.  They're the team that help re-establish a connection or if necessary, order a replacement.

Regards

Lee_R

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