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Rebecca13
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WiFi issue

on ‎15-01-2021 20:14

I have just gotten my quick start kit and have had the activation text. It has been set up for around 5 hours now and still have no Internet. When checking the hub 3.0 status overview is showing that wireless is on but Internet is showing access denied.

 

Any help with this would be much appreciated

 

Rebecca

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jbrennand
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Re: WiFi issue

on ‎15-01-2021 20:18

Call the equipment activation number on - 0800 953 9500 – you will need the serial number off the barcode sticker and also your account number, Call now but at 08.00 (Mon-Sat) or 09.00 (Sun) for the best chance of getting through quickly.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Rebecca13
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Re: WiFi issue

on ‎15-01-2021 20:45

Thanks I will give them a try now

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