Wi-Fi pod not connecting

[Mikewint]

• I received my new White Wi-Fi pod on Tuesday this week.

It refuses to connect to my Hub 5

I rebooted the Hub and tried the pod in every socket in the house, to no avail

The light is continually pulsing, and as I understand when it is connected to the hub it should go out, but it carries on pulsing.

I've used Virgin connect app, as follows all it says we can't detect the Wi-Fi pod now.

Tried going to help us suggested what a total waste of time

 

Anyone out there got any brilliant ideas

Thanks Mick

[jbrennand]

First, see if anything in message 5 in this thread helps to connect Pods…

https://community.virginmedia.com/t5/Networking-and-WiFi/WiFi-boosters-needed/m-p/5122436#M497217

If not, it might not have been "activated" correctly on your account.  So, Call the equipment activation number on - 0800 953 9500 (follow options) and check with them. You will need the Model numbers, serial numbers/MAC addresses off the barcode stickers of ALL pieces of kit and also your account number

[Sabrina_B]

Hi @Mikewint 👋.

Thanks for reaching out to us. Apologies for the issues that you are having with your new WiFi Max pod. It is possible that it is having a bit of difficulty in syncing to your Hub and may need a gentle shove at this end. If you can check your private messages for a message from me, we can get the ball rolling on this for you.

Sabrina