Wi-Fi instillation is taking over 4 months!

[Aaliyahp1]

I purchased Wi-Fi when I moved into my property in August. Th original installation time was 3 weeks, it has been 4 months and I still have not received Wi-Fi. 

I have had 4 texts cancelling the installation date the night before, I have had to take 4 days unpaid off work and every time no one shows up.

today was the 4th cancellation. Today a virgin engineer came twice, one in the morning and one at 4pm. Both times he could not fit the Wi-Fi and messed me around and walked away with the equipment. 

I do a work from home job and cannot afford to live without wifi. At first it was having an impact on my work life and now it’s affecting me both personally and mentally. This is now a legal matter!

[jpeg1]

Make sure you keep records of all dates promised by Virginmedia. You are entitled to compensation for every missed appointment and every day's delay, under OFCOM regulations. 

[Akua_A]

Hi @Aaliyahp1

Welcome to our community forums and thank you for your first posts.

Sorry to hear you are having ongoing issues with your installation. We can understand the frustration caused and we want to best help. I have had a look into this and I can see you very recently spoke to our team regarding this issue. 

Do you need any further help regarding this? Were the team able to help?

Thanks,

[Aaliyahp1]

Yes I would like further assistance. I do not feel like the team are doing all that they possible can. More needs to be done.

[jpeg1]

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@Akua_A wrote:

Hi @Aaliyahp1

Welcome to our community forums and thank you for your first posts.

Sorry to hear you are having ongoing issues with your installation. We can understand the frustration caused and we want to best help. I have had a look into this and I can see you very recently spoke to our team regarding this issue. 

Do you need any further help regarding this? Were the team able to help?

Thanks,

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The OP has been treated shamefully by Virginmedia. She needs any/all the help you can give. 

[jbrennand]

See this re the process and the compensation due to you see these links...
________________________________________________

Re. VM’s recent installation issues - see John’s excellent précis of the situation in message 18 here…

https://community.virginmedia.com/t5/QuickStart-set-up-and/Multiple-Failed-Installations-zero-commun...

And then re. install compensation - see the Ofcom rules….

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automat...

And Tony’s excellent advice in message 7 here….

https://community.virginmedia.com/t5/QuickStart-set-up-and/Join-the-club-FAILED-INTERNET-INSTALLATIO...

And an example of >£1300 “bill credit” upon connection.

https://www.cableforum.uk/board/showpost.php?p=36130259&postcount=1

And, a successful Compo outcome see message 29 …

https://community.virginmedia.com/t5/QuickStart-set-up-and/Help-please-to-progress-pre-install/td-p/...

[Akua_A]

In this case, @Aaliyahp1, I have sent you a private message. Please look out for the purple envelope and provide a response when you can.

Thanks,