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Why not send out the kit before activation day

Brendan123453
Joining in

So yeah my activation date was yesterday and as I predicted my new kit wouldn’t arrived, why don’t virgin media send out the kit a few days before instead of shipping it on activation day. So now I’m stuck without broadband and tv and I wasted all day yesterday waiting in,  hopefully it will get delivered today. Yodel tracking is all over the place.

 

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01/07/2308:41
 
 

Your parcel is being loaded. Check back for updates shortly.

01/07/2308:15
 
 

Your parcel is on the way but the driver has experienced a short delay. Please check back for updates

01/07/2308:15
 
 

Your parcel is being loaded. Check back for updates shortly.

30/06/2323:18
 
 

Your parcel has arrived at the local delivery depot

30/06/2319:53
 
 

Your parcel is at your local delivery depot and will be loaded with our next available driver. Please check back for updates.

30/06/2311:05
 
 

Your parcel has been scheduled for an afternoon or evening delivery.

30/06/2310:26
 
 

Your parcel is being loaded. Check back for updates shortly.

30/06/2302:42
 
 

Your parcel has arrived at your local depot

29/06/2321:02
 
 

Thank you, we have received your new address and delivery day. See you soon.

29/06/2320:36
 
 

Your parcel is at our national hub

28/06/2300:00
 

We're expecting your parcel from your sender. We will provide updates here once we receive it.

3 REPLIES 3

Brendan123453
Joining in

my parcel is not delivered again today! and its tracking has not changed. a total joke you've ruined 2 days now! stuck in waiting for a parcel without tv or broadband..  2 days after my activation date! 

Brendan123453
Joining in

I have a delivery slot today between 11-1 so hopefully it’s sorted.. thanks for the help everyone 💀

Hey Brenda123453, thank you for reaching out and a warm welcome to the community I am sorry to learn there was a delay in delivering the parcel.

Thank you for the update did everything turn up in the end  okay? Thanks 

Matt - Forum Team


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