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Why is Virgin broadband not available for me?

Joining in

I have been looking to upgrade my broadband (I am currently with sky) and when I enter my postcode I am told 'our services are currently unavailable at this address. Notify me when available’. I assumed Virgin is simply not available in my area but this isn't the case.

I did some digging and the houses in the surrounding streets from me all have virgin gigabit fibre available. I live in a block of flats (there are 3 blocks with 5 flats each), right next to the main road and none of the flats have Virgin available. I don't understand why Virgin is available across the street but not for my building. Is it because I'm in a flat?