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Why have I been emailed a Gone Away Form?

aw012
Joining in

My broadband is supposed to be delivered today, but I've had no conformation email or welcome email, only a gone away form email. Why is this?

1 REPLY 1

VM-Jon
Problem sorter

Hi @aw012 

Thank you for reaching out to us here, to the community.

A gone away form generally indicates that there is already an active account at the property you have requested services at. As we can only have one active account at anyone time at a single address we would need to deal with the original account first.

I will send you a private message for some details and see what the situation is for you

thank you

Jon


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