I’m confused as to why I have been charged £30 for connection.
I signed up and was not made aware of a fee, so far I haven’t had a very good experience having virgin Media installed. It was bad enough coming home to find the cable laying across my neighbours drive completely uncovered.
The installer that set up the router reported it apparently, but due to a rightly angry neighbour I ended up spending half a day digging out and putting the cable under the ground. I’ve enclosed a snapshot of the deal I signed up to.
It says items marked * are included. I called up in the end and I’ve been charged £30 for activation the £35 was credited. I can’t be bothered to chase it any more, just disappointing that it could’ve been made clear. It’s apparently in the terms and conditions which I will be emailed by customer services in 24hrs. Thanks for taking the time to reply.