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Why do all my neighbours have virgin and I cant?

Joining in

I live in a block of six flats, when I check if I can have VM, it says it’s unavailable and yet my neighbour on the same floor can and my neighbour directly below has it.

This makes no sense and despite me trying to contact VM no one seems to want to help.


Problem sorter

Hi @spikymagik 

Thank you for reaching out to us here, welcome to the community.

There could be a number of reasons why one property could receive service and not another. It’s very difficult to say without understanding it a little more so I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Once we have a better understanding we may be able to escalate this to one of our team to resolve for you because we would love to have you as a customer.


Thank you


Here to help! I'm an install manager helping out whilst working from home. Find out more