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Why can't I get virgin media all my neighbours have it

Ozzyg
Joining in

Hi 

I live in Chiswick and all my neighbours in the same buiding have access to 1gbps virgin internet except for my flat. And my flat is even more accessible because I am on the ground floor.  
But my property is listed as not serviceable. 

This makes no sense and I’ve been trying to get someone from virgin media to call me back or come since 2022 but no reply. 

Could you please help me solve this issue.

 

Thanks

2 REPLIES 2

Molly_T
Forum Team
Forum Team

Hi Ozzyg 👋, welcome to the community! Thank you for getting in touch!

Sorry to hear about this predicament, i'm sure you have already checked if there are services available here via our postcode checker 👉 https://www.virginmedia.com/broadband/postcode-checker, so in order to offer further support with this I will need to send you a PM and confirm a few details with you. 

You can find the PM 📩 in the top right corner of the page, we can then return to this public thread with an update when possible. 

Thank you for your patience whilst we offer support with this! All the best. 

Molly

Molly_T
Forum Team
Forum Team

Hi all, just returning to this public thread to keep it updated! 

Thanks to Ozzyg for PMing with me so we could get this sorted. I was able to take some details to send off to the specialist team who deals with these enquiries. They have already been in touch and offered support, and an order has now been placed to get services sorted ASAP! 🎉🥳

Hopefully the rest of the installation and activation runs smoothly, but if you do need any more support from us please get in touch!

Wishing you all the best. 

 

Molly