cancel
Showing results for 
Search instead for 
Did you mean: 

Where’s my virgin box?

Lydiap
Joining in

My self set up virgin media box was meant to be delivered yesterday and it wasn’t. I have had no notifications and tried to contact virgin to no avail. Great start Virgin I’m already wanting to cancel my order! I have the app and it’s saying I don’t have an order but I have 2 emails of confirmation regarding the order so what’s going on?

3 REPLIES 3

VM-Jon
Forum Team
Forum Team

Hi @Lydiap 


Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more


VM-Jon
Forum Team
Forum Team

Hi linda,

Apologies, i meant to send you a private message, please do not post personal details in the public forum.

Thank you

 

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more


 Lydia Preston. Here are my order details. Address removed

8079B2A0-7221-4777-B9AC-9D4A62ECAE22.png

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]