Where’s my virgin box?

[Lydiap]

My self set up virgin media box was meant to be delivered yesterday and it wasn’t. I have had no notifications and tried to contact virgin to no avail. Great start Virgin I’m already wanting to cancel my order! I have the app and it’s saying I don’t have an order but I have 2 emails of confirmation regarding the order so what’s going on?

[VM-Jon]

Hi @Lydiap 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon

[VM-Jon]

Hi linda,

Apologies, i meant to send you a private message, please do not post personal details in the public forum.

Thank you

Jon

[Lydiap]

 Lydia Preston. Here are my order details. Address removed

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