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Baileyo
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Where is my engineer?

Hi. After having my installation cancelled a month ago, I have driven to London especially today for my Wi-fi installation.

Given the previous poor service, lack of response on chat, and now no update on engineer status today  (it’s nearly the end of the day), plus other community posts stating no-shows by engineers - how do I establish what is going on?

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Christy_D
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Re: Where is my engineer?

Hello

Happy to assist you with your query.

I'll pop you a private message to take some personal details

Many thanks for your post on the VM community.


Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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Baileyo
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Re: Where is my engineer?

Thank you. If i could get an update now that would be very helpful. I await your PM

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LauraC2
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Re: Where is my engineer?

Hi,

I have the same problem.

Engineer not turned up after waiting x5 hours.

Can you update me as well. Bit ridiculous, no information at all.

L

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Baileyo
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Re: Where is my engineer?

Mine literally just turned up! 🤞🏼🤞🏼

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LauraC2
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Re: Where is my engineer?

Happy for you!

Hopefully I will be lucky too, time is running out though!