Where is my TV box???

[Lydiad]

Signed up for Virgil 3 weeks ago. They sent the hub, and broadband has been good for two weeks. However, the TV box has not arrived. Have now called 5 times including original call, and they keep saying they have put in the order, but frustratingly nothing ever arrives. I just want to be able to watch the tv I am paying for!!

[Steven_L · Accepted solution]

Hi @Lydiad,

Welcome to the community and thanks for getting in touch with us here. 

I'm really sorry to hear of this happening to you, I have looked into your account and can arrange for this to be sent again but would need to pass account security to do this.

I will drop over a private message, so that we can do this and get started.

Regards,

Steven_L 

[Lydiad]

This has now been sorted!!

[Zak_M]

Really glad to hear that this has been sorted for you. 

If we are able to assist further then please do let us know. 

Kind regards,

Zak_M