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Lydiad
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Where is my TV box???

Signed up for Virgil 3 weeks ago. They sent the hub, and broadband has been good for two weeks. However, the TV box has not arrived. Have now called 5 times including original call, and they keep saying they have put in the order, but frustratingly nothing ever arrives. I just want to be able to watch the tv I am paying for!!

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Steven_L
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Re: Where is my TV box???

Hi @Lydiad,

 

Welcome to the community and thanks for getting in touch with us here. 

 

I'm really sorry to hear of this happening to you, I have looked into your account and can arrange for this to be sent again but would need to pass account security to do this.

 

I will drop over a private message, so that we can do this and get started.

 

Regards,

Steven_L 

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Lydiad
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Re: Where is my TV box???

This has now been sorted!!

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Zak_M
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Re: Where is my TV box???

Really glad to hear that this has been sorted for you. 

 

If we are able to assist further then please do let us know. 

 

Kind regards,

Zak_M

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