Menu
Reply
Guy016
  • 6
  • 0
  • 0
Tuning in
78 Views
Message 1 of 3
Flag for a moderator

When will my pre installation take place

2 weeks ago I ordered my broadband and set a date for cut over of 6 March.  I've called 5 times to ask when will pre instal work be done and been told it will be done that day but no one has turned up. I will be cut off by my existing supplier on 6 march so will need to cancel unless the work is done in the next couple of days.  Anyone else had this problem?

Tags (1)
0 Kudos
Reply
VM-Jon
  • 781
  • 130
  • 158
Forum Team
Forum Team
71 Views
Message 2 of 3
Flag for a moderator

Re: When will my pre installation take place

Hi,

we aim to complete preinstallation work at least 7 days before install so at the latest it could the 27th before this is completed. Depending on the lead times in your area it could in fact be done the day before. Please don't worry, it will be done.

Jon

Here to help! I'm an install manager helping out whilst working from home. Find out more


0 Kudos
Reply
stabilo00
  • 88
  • 10
  • 18
Up to speed
46 Views
Message 3 of 3
Flag for a moderator

Re: When will my pre installation take place

Personally wouldnt cancel existing until Virgins was in and working as things are at the moment.

0 Kudos
Reply