on 23-02-2023 13:03
Looking for info as to when the service will be going live.
post code area wf4 2ej havercroft .
street is fibre installed, I don't won't to renew my bt contract, I want virgin fibre.
23-02-2023 13:33 - edited 23-02-2023 13:34
From when VM passed our property and installed the fibre hatches ( see below ) it took about 1 month for online orders to open.
Expect delivery slippage of a new VM connection, it is notorious problem. Weeks or Months of slip may occur.
Do not cancel BT Internet until the VM service is operational and your have exceeded the VM cooling off period.
on 25-02-2023 16:38
Thanks for posting and welcome to the community.
Please pop some details here 👉 virg.in/checker - which should help further.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill