We placed an order to have broadband connected back in March. We still haven’t been connected. Several engineers have called the cable was run to the house from the front of property. They couldn’t get the cable through to the nearest street junction box because the cables were damaged by building works just down the road. I’ve spent hours on the phone trying to get this sorted. Virgin will not allow me to talk with the local install department. Finally two weeks ago they dug up the pavement down the street. I walked past and could see 5 cables that had been cut twice about 10 mts apart where the access to the new building car park driveway is. Still waiting for Virgin to come back and finish installation. My wife is a key worker and has to work from home at the moment zoom meetings, clerical admin, dealing with ill and dying people. Virgin have been told this but they really don’t care. I read somewhere that posting on here might actually get a response from Virgin.
Welcome to our Community Forum and sorry to hear about your installation delay. I've had a look at your details and can see that there are notes about construction but I cannot see details about it exactly. Was you given an email or contact for the Construction Team and if so did you get any reply?
Can you confirm where there has been any activity since two weeks ago and now?
Sorry for the questions, I just want to get a clearer picture.
Ive not received a PM from you. I had a notification that you had answered on this thread and tried replying on that only to be told it isn’t allowed. Therefore assume it’s not the PM you said you’re sending !