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When will I get the Hub 5? Upgraded to Gig 1

Amber1357
Tuning in

on ‎24-06-2023 21:05

I upgraded to 1Gig about 5 months ago and was told i would get a Hub 5 however 5 months later still no Hub 5 can someone tell me how do i get one

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4 REPLIES 4

Roger_Gooner
Alessandro Volta

on ‎24-06-2023 22:05

You must have a hub 4. What problem do you have?

--
Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360
My Broadband Ping - Roger's VM hub 5 broadband connection

Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

on ‎26-06-2023 08:26

Hi @Amber1357,

Welcome back to our Community Forums! Thank you for your post and I'm sorry to hear that you've received a Hub 4. We previously had limited stock of Hub5's and Hub 4's were sent in their place.

Can you tell me what issues you're experiencing, so that we can look into this further for you? We're here to help.

Thank you.

Paulina_Z
Forum Team

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Amber1357
Tuning in

on ‎28-06-2023 20:48

Thank you for the reply i have now been sent a Hub 5 from Virgin so have no more problems.

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Gareth_L
Forum Team
Forum Team
In response to Amber1357

on ‎29-06-2023 11:07

Hello Amber1357.

Thank you very much for your update.

Great news that you now have the Hub set up.

If you need anything else, Were only a message away.

Gareth_L

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