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When will I get the Hub 5? Upgraded to Gig 1

Tuning in

I upgraded to 1Gig about 5 months ago and was told i would get a Hub 5 however 5 months later still no Hub 5 can someone tell me how do i get one


Alessandro Volta

You must have a hub 4. What problem do you have?

Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360
My Broadband Ping - Roger's VM hub 5 broadband connection

Forum Team (Retired)
Forum Team (Retired)

Hi @Amber1357,

Welcome back to our Community Forums! Thank you for your post and I'm sorry to hear that you've received a Hub 4. We previously had limited stock of Hub5's and Hub 4's were sent in their place.

Can you tell me what issues you're experiencing, so that we can look into this further for you? We're here to help.

Thank you.

Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs

Tuning in

Thank you for the reply i have now been sent a Hub 5 from Virgin so have no more problems.

Hello Amber1357.

Thank you very much for your update.

Great news that you now have the Hub set up.

If you need anything else, Were only a message away.