Virgin Media Community

[mburns]

Hi,

On Friday I signed up for a broadband contract for my new home and was surprised to get a phone call this morning from an engineer doing a pre install, at the property which I don't live in yet. I think he mentioned leaving a parcel under a window, but after speaking to the current occupants no parcel was there. I am really confused as I have the flu, and I just want to know if this could have been my router, or if I misinterpreted the conversation and it should arrive seperately. He was very quick to get off the phone and I was half dead. I haven't received any information that a parcel has been shipped. 

[nodrogd · Accepted solution]

When you signed up were you offered self-install?

This is only offered if there has been an existing feed to the property, to allow you to plug straight in, hence you would be sent the hub.

Pre-install contractors only usually visit if the property was not previously connected. In this case a Virgin technician would then follow on a second call to install internal wiring & the hub, which they would have in their van.

[mburns]

Hello,

No we weren't offered self install, and the technician had to install the line today as he mentioned needing to drill through the wall

Kind regards

Maggy