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When can I see my speed get upgraded

Hi I've upgraded my broadband from 100 to 350, when can I see the changes kick in. Thank you.

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Alessandro Volta
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Message 2 of 11
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Re: When can I see my speed get upgraded

You will see the changes when you have a hub 3 and had its Operation Configuration for the Primary Downstream Service Flow for Max Traffic Rate changed and you are wired to the hub.

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Very Insightful Person
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Message 3 of 11
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Re: When can I see my speed get upgraded

how did you upgrade this via the phone?, online?, since i think online can take around 24hrs, phone is almost instant

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Message 4 of 11
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Re: When can I see my speed get upgraded

Sorry for the late reply. I have checked it and it still says 117000047.
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Re: When can I see my speed get upgraded

Sorry for the late reply, I did it online but I wasn't sure if it went through so I called and I think they did it over the phone. It's been 24 hours and it still hasn't increased.
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Very Insightful Person
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Message 6 of 11
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Re: When can I see my speed get upgraded

Go into the Hub settings and go to the "Configuration Page". In there will be 2 data boxes for Upstream and Downstream Maximum Data Rate Transfer.

Post up what is in there it will "prove" what package you are set at.

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Message 7 of 11
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Re: When can I see my speed get upgraded

Downstream:

Max Traffic Rate117000047

 

Upstream:

Max Traffic Rate10500047
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Message 8 of 11
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Re: When can I see my speed get upgraded

Figures are definitely for 100Mbs contract

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Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Message 9 of 11
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Re: When can I see my speed get upgraded

Yep, even though I have upgraded. Do you think I should call in?

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Message 10 of 11
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Re: When can I see my speed get upgraded

i would be, since maybe not completed the order correctly

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