What password?!!

[thameen]

Hello dear forum members. 

I have subscribed to Virgin media and received my package. But I do not have the virgin media port to connect the cable to. So I have been trying to call virgin media for days now to ask for an engineer to come install a port for ne.

 But I can not go through the online help because the answer machine keeps asking me about my password. I do not know what password she is talking about. I tried to use my virgin media app password but it did not work. 

 What password is required when calling the online help? how can I know or set that password. 

This is so frustrating. please help as I am stuck. 

Thameen 

[jbrennand · Accepted solution]

Try the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech install

[thameen]

Thank you very much. I called the first number and got it sorted. I really appreciate.